Users are complaining that the Disney Plus and HBO Max Apple TV apps arenâ€™t properly supporting the excellent new Siri Remote. Disney Plus has yet to be updated to make use of the remoteâ€™s helpful scroll wheel scrubbing feature, which works on rival Netflix and Apple TV Plus apps. The HBO Max app has more issues, Screen Times reports, and lacks support for several of the remoteâ€™s features and voice commands.
When we tried the HBO Max app for ourselves, we found it doesnâ€™t seem to support the new remoteâ€™s D-pad. Instead, we could only use the remoteâ€™s touchpad circle, which is technically an element of the remote youâ€™re supposed to be able to disable. Scrubbing using the touchpad works, just very badly. The cause of these problems appears to be a recent app update, which replaced the standard tvOS playback UI with HBOâ€™s own (and apparently far less capable) version.
It just goes to show that a platform holder can build a powerful combination of hardware and software in support of third-party apps and services, but it doesnâ€™t mean anything unless those same apps and services actually bother to add support. Weâ€™ve reached out to both Disney Plus and HBO Max to see if theyâ€™re aware of the issues, and to find out when users can expect a fix.